Privacy Policy

Nep-air export cargo and courier ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect when you request a quote, book a shipment, track a parcel, or browse our website, and how we use and safeguard it.

By using our services you agree to the collection and use of information in accordance with this policy.

We collect information that is necessary to provide international courier and freight services, including:

• Contact details — name, email address, and phone number.
• Shipment details — sender and recipient names, pickup and delivery addresses, and parcel contents and value for customs.
• Payment information — billing details processed securely through our payment partners (we do not store full card numbers).
• Technical data — IP address, browser type, and pages visited, collected automatically when you use this website.

We use the information we collect to:

• Process quotes, bookings, pickups, and door-to-door delivery.
• Prepare and submit customs declarations and shipping documentation.
• Provide real-time tracking and shipment status notifications.
• Respond to enquiries and provide customer support.
• Comply with legal, customs, and regulatory obligations.

International shipping requires us to share certain shipment details with customs authorities, airlines, and our carrier partners (such as DHL, FedEx, UPS, and Emirates SkyCargo) in both the origin and destination countries.

This data is shared only to the extent necessary to clear customs and complete delivery, and is handled in accordance with applicable laws.

We do not sell your personal information. We share it only with:

• Carrier and logistics partners involved in fulfilling your shipment.
• Customs, tax, and regulatory authorities where legally required.
• Payment processors to complete transactions.
• Service providers who support our operations under confidentiality obligations.

We retain shipment and customs records for as long as required by law and for legitimate business purposes — typically several years for customs and accounting compliance. Marketing contact data is kept until you ask us to remove it.

We use appropriate technical and organisational measures — including encryption in transit and access controls — to protect your information. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.

Subject to applicable law, you may request to access, correct, or delete your personal information, or object to certain processing. To exercise any of these rights, contact us using the details below.

This website uses essential cookies to function and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Because we ship worldwide, your information may be transferred to and processed in countries other than your own. Where we do so, we take steps to ensure your information remains protected in line with this policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

If you have questions about this Privacy Policy or how we handle your information, contact Nep-air export cargo and courier at hello@nepair.com.np or 9851422700, or visit us at JC House, Lalitpur.